Acoustics First Corporation. Materials to Control Sound and Eliminate Noise. TM
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Freight and Delivery Information


CURRENT FREIGHT DELAYS - The freight industry is currently suffering long delays which can extend shipping times. This is due to driver shortages, closed terminals, freight backlog, and COVID-19. Most delivery dates noted on freight carrier's websites are their standard delivery times. However, given the unusual current conditions, many deliveries are taking 50% - 100% longer than normal. Many guaranteed services are currently suspended and couriers will not guarantee scheduled delivery dates. Please plan for this and allow extra time for delivery when ordering.

Customer is responsible for all shipping charges other than those specifically included in the cost of goods. United Parcel Service or Federal Express shipping is available wherever product packaging conforms to carrier size and weight restrictions. For product shipments requiring delivery by common carrier motor freight (truck), Acoustics First will make arrangements with an appropriate trucking company.

Please also note that if your item(s) require different shipping methods, your order may be shipped in multiple packages, sometimes from different locations.

Oversized items are sent via motor freight (trucking company).

NOTE: The common carrier motor freight delivery company is NOT responsible for unloading the goods from their truck or carrying the items into the building.

  • The delivery company should contact you by phone to schedule a delivery date and time window. Customer may wish to contact carrier at their local terminal.

  • Typically, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, inspect, and sign for the delivery.

  • Your package is likely to be heavy and large. Therefore, we recommend that someone be available to help unload the item from the truck and carry it inside.

  • The goods will be delivered to the shipping address designated on the order.

  • The total freight charge does not include residential or inside delivery, lift gate fees, storage fees, reassignment fees, removal of cartons, or assembly.

Upon Delivery:
When your order is delivered, immediately inspect the material for any damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. If the goods are acceptable, please sign and date the shipping receipt.

Moderate Damage:
If there is visible damage to the product, PLEASE note this damage with the freight carrier. You MUST notify Acoustics First Corporation within 24 hours of receiving the goods or we may not be able to file a freight claim on your behalf. It is not necessary to contact customer service if the box is damaged, but your product is acceptable.

Extensive Damage (or unacceptable product):
Refuse delivery and contact a Customer Service Specialist immediately by calling 804-342-2900. Please have your order number available when you call.

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